Refund policy
1. Overview of the Return and Exchange Policy
IN ORDER TO ENSURE THAT OUR EUROPEAN CUSTOMERS ENJOY THE HIGHEST QUALITY SHOPPING EXPERIENCE, YILAI INDUSTRIAL TECHNOLOGY CO., LIMITED (HEREINAFTER REFERRED TO AS "YILAI") PROVIDES CONSUMERS IN THE EU MARKET WITH A FLEXIBLE AND TRANSPARENT RETURN AND EXCHANGE POLICY. We are committed to providing our customers with a convenient and hassle-free shopping experience, ensuring that every consumer can purchase with confidence.
2. Conditions of Return and Exchange
Deadline for return and exchange: The consumer has 14 days from the date of receipt of the product to apply for a return. After this period, the item will no longer be accepted for return or exchange.
Product Condition: Returned items must be unworn and in their original packaging and labels. If the product is used or damaged, it will not be returned.
Return shipping fee: In the case of quality problems or sending the wrong product, YILAI will bear the return shipping cost. If the return is due to consumer reasons (such as dislike, inappropriate, etc.), the return shipping fee will be borne by the consumer.
Refund processing: Once the returned item arrives and passes the inspection, the refund will be processed within 7 working days and the refund will be returned to the consumer's payment account.
3. Return and Exchange Process
1. Application for return or exchange: Please contact us through our website yilaiplaza.com or customer service email to provide order information and reason for return.
2. Return confirmation: We will confirm your return request within 7 working days after receiving the application, and provide the return address and relevant guidance.
3. Return of the item: Send the item back according to our return guidance to ensure that it will not be damaged during transit.
4. Refund processing: After the goods are returned and inspected to be qualified, the refund will be returned according to the original payment method.
5. Quality problems：If there is a quality issue with your item, we will provide a full refund or free exchange.